FAQ
Do you Bulk Bill?
Most scans are bulk billed for valid Medicare card holders; however, we are a mixed billing practice for all obstetric ultrasounds. Pensioners and healthcare card holders will be bulk billed for all examinations.
How long will my exam take?
- It is dependent on the type of exam you are having and the area of the body that is being looked at.
- In most cases the an X-Ray will take 10 minutes and an ultrasound between 20 and 40 minutes. The receptionist assisting you will advise if it will take longer than this.
Why do I need to arrive before my actual appointment time?
- We ask that you arrive 10 minutes prior to your appointment time so that we may check and process your paperwork before the exam and prepare you for the examination.
- We have strict schedules to adhere to, to allow us to accommodate to the many patients we see every day.
Can I eat and drink?
- Some exams do require you to fast beforehand, but you will be advised by the receptionist assisting you in booking your appointment.
- Otherwise, you are allowed to eat and/or drink.
Do I have to stop taking medication?
- Please continue to take all prescribed medications unless you are told otherwise.
When are the results of the exam available?
- The results are sent to your referring Doctor within 24 hours of the examination.
Does my doctor need to see my images?
- Some doctors such as orthopedic surgeons and chiropractors do need to see the images.
- We provide free online image access for all referrers.
Can I bring somebody with me?
- Yes, there is a waiting area where friends or relatives can wait for you, and room for 1 additional person in the room for the appointment.
My child is having an examination. Will I be able to stay with him/her during the exam?
- Patients under the age of 16 must be accompanied by a guardian over the age of 18 who is willing to fill in paperwork and consent to them having the examination.
- The guardian may be asked to be in the examination room as well.
Why do you need my previous reports or images?
- Our technicians and radiologists need to be able to compare current results with any existing records you may have in order to notice any discrepancies or changes between the two.
- Any changes will be reported back to your referring doctor.
What clothes should I wear?
- We recommend that you wear comfortable clothes. Occasionally or at your request we will provide you with a gown to change into.
